> ## Documentation Index > Fetch the complete documentation index at: https://docs.getray.info/llms.txt > Use this file to discover all available pages before exploring further. # Visit details > The detail page of a visit in the RAY admin portal: visit and host information, the Visitors, Excluded Visitors and Vehicles tabs, and the Approve, Approve excluding blacklisted, Approve specific visitors and Reject actions. ## Summary The visit detail page in the RAY admin portal shows one visit: when it takes place, who the host is, which visitors and vehicles are on it, and its status. It is where staff approve or reject a pending visit, approve only some of its visitors, or reject a visit that was already approved. It is opened by clicking a visit in **Access → Visit Records**. See [Visit Records](/access/visit-records). ## Where to find a visit's detail page * Menu: **Access → Visit Records**, then click the visit in the **Visits** tab. * From **Access → Access Logs**, click the **Visit ID** of a log entry. * The page title is "Visit #" followed by the visit number, with the visit's status beside it. ## Visit Information section | Field | Meaning | | - | - | | **Visit ID** | The visit number. | | **Visit code** | The code security uses to find the visit. | | **Start Time**, **End Time** | When the visit starts and ends. | | **Created at**, **Last Modified at** | When the visit was registered and last changed. | | **Purpose** | The purpose given by the host. Not shown when **Visit Purpose** is **Hidden** in Visit Settings. | | **Category** | The visit category. Not shown when **Visit Category** is **Hidden** in Visit Settings. | | **Rejection Reason** | Shown for rejected visits: the reason entered when the visit was rejected. | ## Host Information section Shows the **Host Name** (the tenant who registered the visit), the host's **Phone Number** and the **Unit** of the visit. The unit links to the unit's page for users who can open units. ## Visit detail tabs | Tab | Arabic label | What it contains | | - | - | - | | **Visitors** | الزوار | The visitors included in the visit. | | **Excluded Visitors** | الزوار المستثنون | Visitors left out when the visit was approved without them. They are not granted access. | | **Vehicles** | المركبات | The visitors' vehicles: **Nickname**, **Plate Number**, **Make**, **Model**, **Color**, **Year**. | The **Visitors** and **Excluded Visitors** tabs show **Name**, **Email**, **Identification**, **ID Photo**, **Phone Number**, **Nationality**, **Last Access Action** and **Access Status**. Columns for fields set to **Hidden** in **Access → Visit Settings** are not shown. **Last Access Action** is **Checked In**, **Checked Out** or **Rejected** (the guard denied the visitor at the gate). **Access Status** is **Whitelisted** or **Blacklisted**. Whitelist and blacklist buttons appear on **Email**, **Phone Number** and **Identification**; see [Visitor whitelist and blacklist](/access/visitor-whitelist-and-blacklist). ## Visit actions by status | Visit status | Actions at the top of the page | | - | - | | **Pending** | **Approve**, **Reject** | | **Approved** | **Reject** | | **Rejected** | None | | **Canceled** | None | ## How to approve a visit 1. Open the visit from **Access → Visit Records**. 2. Click **Approve**. 3. Confirm. If any visitor is blacklisted, the confirmation asks "Are you sure you want to approve this visit including blacklisted visitors?". The visit becomes **Approved** with all its visitors. ## How to approve a visit excluding blacklisted visitors **Approve excluding blacklisted** is offered under **Approve** when a pending visit has more than one visitor and some, but not all, of them are blacklisted. 1. Open the pending visit and open the options of **Approve**. 2. Choose **Approve excluding blacklisted**. 3. Review the blacklisted visitors listed under **Excluded Visitors**. 4. Enter a **Reason** (required) and confirm. The visit is approved without the blacklisted visitors. They move to the visit's **Excluded Visitors** tab and are not granted access. ## How to approve specific visitors of a visit **Approve specific visitors** is offered under **Approve** when a pending visit has more than one visitor. 1. Open the pending visit and open the options of **Approve**. 2. Choose **Approve specific visitors**. 3. Select the visitors to include. At least one must be selected. 4. Enter a **Reason** (required) and confirm. The visit is approved for the selected visitors only. Unselected visitors move to the visit's **Excluded Visitors** tab and are not granted access. ## How to reject a visit 1. Open the visit from **Access → Visit Records**. Pending and approved visits can be rejected. 2. Click **Reject**. 3. Optionally enter a reason, then click **Reject**. The visit becomes **Rejected** and the reason is shown as **Rejection Reason** on the visit. ## Common questions about visit details ### How do I approve a visit but leave one visitor out? Use **Approve → Approve specific visitors**, select everyone except that visitor, enter a reason and confirm. The visitor left out appears in the **Excluded Visitors** tab. This option needs a pending visit with more than one visitor. ### Can an approved visit be cancelled by staff? Staff can **Reject** an approved visit from its detail page. Rejected and canceled visits have no further actions. ### Why is there no Approve button on a visit? The visit is not pending. Only pending visits can be approved; approved visits can only be rejected. ### Why don't I see Approve excluding blacklisted? That option appears only on a pending visit with more than one visitor where some, but not all, visitors are blacklisted. ## Related pages * [Visit Records](/access/visit-records): the list of visits, visitors and vehicles. * [Visitor whitelist and blacklist](/access/visitor-whitelist-and-blacklist): how visitors become whitelisted or blacklisted. * [Visit Settings](/access/visit-settings): automatic approval and denial rules. * [Visit Security](/security/visit-security): checking visitors in and out at the gate. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.