> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getray.info/llms.txt
> Use this file to discover all available pages before exploring further.

# Services

> The Services menu of the RAY admin portal has one entry per service, such as maintenance requests or move-in requests. Each service has a Submissions tab for handling the requests tenants submit and, for admins, a Categories tab for setting up the service's categories and forms.

## Summary

The **Services** menu (Arabic: **الخدمات**) in the RAY admin portal lists the organization's
services, for example maintenance requests, move-in requests or access card requests. Each service is
built from **categories** and **forms**: tenants choose a form, fill it in and submit it, and staff
handle each **submission** in the portal. The Services menu appears only in portals where at least
one service is set up, and each entry is named after the service.

## Where to find a service

* Menu: **Services → `<service name>`**. Each service has its own entry under **Services**.
* A service opens on its **Submissions** tab (عمليات الإرسال). Admins also see a **Categories** tab
  (الفئات).

## Who can access a service

Each service has its own feature, so access is given per service.

| Role type                                    | What the user sees for the service                                                                                       |
| -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Admin** role with the service's feature    | The **Submissions** tab and the **Categories** tab, so the admin can handle submissions and set up categories and forms. |
| **Operator** role with the service's feature | The **Submissions** tab only.                                                                                            |

A user without either role for a service does not see that service under **Services**. See
[Roles & Permissions](/administration/roles-and-permissions).

## How a service is organized

| Level      | What it is                                                                                           | Where it is managed                                                                                                           |
| ---------- | ---------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| Service    | The menu entry under **Services**.                                                                   | Named in [Features & Audiences](/administration/features-and-audiences).                                                      |
| Category   | A group of forms inside the service, for example "Plumbing" or "Electrical".                         | **Categories** tab. See [Service categories and forms](/services/categories-and-forms).                                       |
| Form       | The questions a tenant answers, plus the form's statuses, audience, viewers, assignees and managers. | Inside a category. See [Service categories and forms](/services/categories-and-forms).                                        |
| Submission | One filled-in form.                                                                                  | **Submissions** tab. See [Service submissions](/services/submissions) and [Submission details](/services/submission-details). |

## Common questions about Services

### Why don't I see the Services menu?

The **Services** menu is hidden when none of your roles includes the feature of any service. Ask an
administrator to add the service's feature to one of your roles in **Administration → Roles &
Permissions**.

### Why don't I see the Categories tab of a service?

The **Categories** tab is shown only with an **Admin** role for that service. With an **Operator**
role you see the **Submissions** tab only.

### How do I rename a service?

Rename the service's feature in **Administration → Features & Audiences**. See
[Features & Audiences](/administration/features-and-audiences).

## Related pages

* [Service categories and forms](/services/categories-and-forms): setting up a service.
* [Service submissions](/services/submissions): handling the requests tenants submit.
* [Submission details](/services/submission-details): one submission's page, comments and people.