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Summary

Each shop added in Shops gets its own menu in the RAY admin portal, named after the shop, for the staff who run it. The menu has two entries: Menu & Info (القائمة والمعلومات), for the shop’s menu and details, and Orders (الطلبات), for handling orders.

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Where to find a shop’s menu

  • Menu: <shop name> → Menu & Info and <shop name> → Orders. Each shop is its own menu group.

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Who can access a shop’s menu

A shop’s menu is shown to users with an Operator role that includes that shop’s feature. Each shop has its own feature, so staff can be given one shop without the others. If a shop’s menu disappears after selecting a specific location in the portal header, the user needs an Operator role for that shop at that location. The Menu tab lists the menu Categories (Image, Name, Status, Delete). Click a category to see its Items: Item fields: Name, Image (“make sure your food item is in center of image”), Description, price, Price (Credits), Options and Add ons. Use Add Item to add one. Export Menu downloads the menu. Import Costs uploads menu costs: “Please download and fill the template below, then re-upload it to import your Menu Costs.” (Menu Costs Import Template, then select an XLSX file). Click Save after changes.

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Orders: order board

The Orders tab shows current orders in four columns, each with its buttons: Cancel opens Cancel Order and asks for a reason (“Please provide a reason”). Confirm opens Confirm Order. The other buttons ask for confirmation (Yes or Dismiss).

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Orders: History tab

The History tab lists past orders. Filter by Search, date range (Enter a date range) and Payment Method (Cash, On Spot Credit Card, In-App Credit Card). Export Orders and Export Sales Report download the orders and a sales report.

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Common questions about running a shop

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How do I mark an item as unavailable today?

Open Menu & Info, the item’s category, and set the item’s Stock to Out of Stock, or Deactivate it.

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How do I close the shop on Fridays?

In Shop Info, set Friday’s Status under Opening Hours to Closed and click Save.

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How do I handle a new order?

In Orders, click Confirm on the order in New Orders, then Set as Ready when it is ready, then Mark as Picked Up or Mark as Delivered.

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How do I get a sales report?

Open Orders, tab History, set the date range and click Export Sales Report.