Summary
The Suggestion Box screen in the RAY admin portal collects suggestions that users send, optionally anonymously. Each suggestion can have a type (for example “Maintenance” or “Security”), and each type can email its suggestions to chosen addresses. Staff review suggestions, forward them by email, change their type and archive them.Where to find Suggestion Box
- Menu: Community → Suggestion Box (Arabic: المجتمع ← صندوق الاقتراحات)
- Tabs: Submissions, Archived Submissions (الاقتراحات المؤرشفة), and for admins Types (الأنواع) and Settings (الإعدادات).
Who can access Suggestion Box
Suggestion Box is shown to users with an Admin or Operator role that includes the suggestion box feature. Operators see only the Submissions and Archived Submissions tabs; the Types and Settings tabs need an Admin role.Submissions tab
Columns: Subject, Type, Message (click to read), From (the user, or Anonymous), Sent to (click View Sent to Emails), Submission Date. Filter by Message text and Date Range. Actions on a suggestion, from its row or in bulk for several ticked suggestions (Selected Suggestions):- Change Type: choose a new Type and Save.
- Email: enter the addresses in Email to (semicolon-separated) and Save to send the suggestion on.
- Archive: moves the suggestion to Archived Submissions.
Archived Submissions tab
The same columns as Submissions. The only action is Delete, from the row or in bulk.Suggestion types
The Types tab lists types by Name and Audience (View Audience). Type fields:Suggestion Box settings
Click Save after changing the settings.
Common questions about the suggestion box
How do I send suggestions about maintenance to the maintenance team automatically?
Create a Maintenance type in the Types tab and put the team’s addresses in Email to.How do I stop anonymous suggestions?
Turn off Anonymous Submissions in the Settings tab and click Save.How do I forward a suggestion to a manager?
Use Email on the suggestion and enter the manager’s address.Related pages
- Community: the other Community screens.