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Summary

This glossary defines the terms used in the RAY admin portal. Each entry gives the English portal label, the Arabic portal label, and what the term means in RAY. Other pages of this documentation use these terms with exactly these meanings.

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RAY admin portal

The web application that an organization’s staff use to manage their RAY community: properties, bookings, visitors, community content, users, payments and security. Tenants use the RAY mobile app instead; the admin portal is for staff only.

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Organization

The client using RAY, for example a residential community, an office campus or a coworking operator. Organization-wide settings are under Administration → Organization Settings (إعدادات المؤسسة).

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Location

One site of an organization that runs several sites (الموقع). Locations are set up under Administration → Multi Location Setup. The location selector in the portal header chooses which location the portal is showing. Roles can be Global (all locations) or limited to a Specific Location.

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Project

A group of buildings, such as a development or a phase (مشروع). Managed under Properties → Projects. A project has a code, which is shown in the Buildings list as Project Code.

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Building

A physical building that contains units (المبنى). Managed under Properties → Buildings. A building can belong to one project. See Buildings.

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Unit

A rentable or ownable space inside a building, such as an apartment, villa, office or shop (الوحدة). Managed under Properties → Units. A unit has a unit category and is either Occupied or Vacant.

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Unit category

The type of a unit, such as “2-bedroom apartment” or “Office” (فئات الوحدات). Managed under Properties → Unit Categories.

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Tenant

A person who uses the RAY mobile app: a resident, occupant, employee or member (مستأجر). Tenants submit forms, book spaces, register visitors and receive community content. Tenants have no access to the admin portal.

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Company

An organization whose employees are tenants, for example an office occupier on a business campus (الشركات). Managed under Directory → Companies.

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Role

A named set of access rights given to portal users (دور). A role has a type (Admin, Operator or Security), a location scope and a list of features. See Roles and permissions.

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Role type

One of three kinds of portal role: Admin (المشرف على الموقع), Operator (مشغّل) or Security (الأمن). The role type decides which screens a feature opens.

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Feature

A product module, such as bookings, visitor management or invoices (الميزات). Features are ticked in a role’s Features tab and activated for the organization in Administration → Features & Audiences. Which screens a feature opens depends on the role type; see the Portal map.

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Form and submission

A form is a request template that tenants fill in from the mobile app, such as a maintenance request or a move-in request. Forms appear in the portal under the Services menu. A submission is one filled-in form from one tenant.

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Submission recipient

A staff user attached to a building in its Submission Recipients tab (مستلمو الطلب). When a tenant submits a form, the recipient automatically receives the submission with the role chosen for them: Manager, Assignee or Viewer. See Buildings.